1. Purpose and Scope
This Acceptable Use Policy ("AUP") outlines the rules and guidelines governing your use of Entendo's AI-powered natural language data analytics platform ("Service"). By using our platform, you agree to comply with this policy. This policy is incorporated by reference into our Terms of Service.
This policy applies to all content generated, submitted, or transmitted through the Service, including but not limited to: natural language queries, generated SQL, data outputs, and any other content related to AI-generated results.
2. Prohibited Content Categories
Entendo explicitly prohibits the use of the Service to generate the following types of content. The six prohibited content categories are:
- Sexually Explicit / NSFW Content: Any pornographic, sexually suggestive, or adult content.
- Violence / Gore: Graphic depictions of violence, blood, or bodily harm.
- Hate Speech: Content that promotes discrimination, harassment, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
- Child Safety (CSAM): Any content sexualizing minors or that could be considered child sexual abuse material (CSAM), including AI-generated content depicting minors in sexual situations.
- Deepfake / Impersonation: Content that impersonates real individuals, creates misleading representations, or produces deepfake audio, video, or images designed to deceive about authenticity or source.
- Copyright / Trademark Infringement: Content that violates intellectual property rights, including unauthorized reproduction of copyrighted material or misuse of trademarks.
3. Zero-Tolerance Violations
The following violations result in immediate termination and may be reported to authorities:
- Child sexual exploitation content (CSAM) or any sexual content involving minors
- Content promoting or assisting terrorism or extremist violence
- Instructions for creating weapons of mass destruction
- Content advocating or enabling genocide or ethnic hatred
- Non-consensual deepfake sexual content targeting real individuals
4. General Prohibited Activities
You agree not to use the Service to:
- Query databases you do not have legal authorization to access
- Generate illegal, defamatory, harassing, or fraudulent content
- Create malware, phishing content, or cyberattack tools
- Attempt unauthorized access to Entendo's systems or any third-party systems
- Engage in activities that disrupt, interfere with, or overload our servers or infrastructure
- Use automated bots or scripts to submit excessive queries without authorization
- Extract large volumes of data for purposes unrelated to legitimate business analytics
- Resell, sublicense, or redistribute access without prior written consent
- Reverse engineer, decompile, or disassemble the Service
- Train, fine-tune, or develop competing AI/ML models using the Service
- Present AI-generated outputs as human-authored professional work (e.g., licensed professional advice)
- Generate false information likely to cause harm or mislead
5. Content Moderation
Entendo employs a multi-layered content moderation approach:
- Input Filtering: User queries are scanned for prohibited content using automated filters
- Output Filtering: Generated results are evaluated for safety before delivery
- Pattern Analysis: Anomalous usage patterns are monitored for policy violations
- Human Review: Flagged content undergoes manual review by our Trust & Safety team
6. Reporting Violations
If you encounter any content that violates this policy:
- Email: report@entendo.com
- Support: support@entendo.com
For urgent matters involving child safety or imminent harm, contact us immediately. All reports are treated confidentially. False or malicious reports may result in account termination.
7. Response and Enforcement
| Violation Level | Initial Response | Resolution |
|---|---|---|
| L1 - Critical (CSAM, Terrorism) | 2 hours | Immediate ban + law enforcement |
| L2 - High Risk (Severe violations) | 24 hours | Content removal + account suspension |
| L3 - Medium Risk (General violations) | 3 business days | Warning + content removal |
| L4 - Low Risk (Minor issues) | 5 business days | Warning + correction required |
8. Enforcement Actions
Violations may result in:
- Content Removal: Removal of violating content from our platform
- Account Warning: Written notice requiring deletion or modification of content
- Feature Restrictions: Reduced API limits or model access
- Account Suspension: Temporary suspension pending review
- Permanent Termination: Permanent account closure for severe or repeat violations
- Legal Action: Referral to law enforcement when applicable
9. Appeals
If you believe your content was mistakenly removed or your account wrongly penalized, you may submit an appeal:
- Appeal Email: appeal@entendo.com
- Processing Time: 10 business days
- Review Process: Independent reviewer not involved in the original decision
10. Policy Updates
We may update this AUP at any time. Significant changes will be communicated at least 15 days in advance. Continued use of the Service constitutes acceptance of the updated policy.
11. Contact
For questions about this policy:
- Safety: safety@entendo.com
- Report Violations: report@entendo.com
- Appeals: appeal@entendo.com
- General Support: support@entendo.com